Refund policy

Return & Exchange Policy

At Hazel & Holly, we take pride in the quality of our products and the care we put into every order. Please read our policy carefully before making a purchase.

No Returns or Refunds

We do not accept returns or issue refunds for any reason other than a product arriving damaged or defective. All sales are final.

Exchanges for Damaged or Defective Items

If your item arrives broken or defective, we are happy to offer an exchange for the same product.

• Timeframe: You must contact us within 30 days of the delivery date.

• Proof Required: Please provide clear photos of the damaged or defective item and its packaging.

• Process: Once your claim is approved, we will send you a replacement at no additional cost.

How to Request an Exchange

1. Email us at Hazel.HollyUS@gmail.com with your order number, photos, and a brief description of the issue.

2. Our team will review your request within 2–3 business days.

3. If approved, we will ship your replacement promptly.

We appreciate your understanding and support of our small business.